Description:

At Apple, everything starts with the customer experience, and Apple Ads is no exception. Apple Ads helps people discover what they need while empowering advertisers to grow their businesses. This is achieved by delivering ads across Apple services like the App Store, Apple News, and MLS Season Pass—always with trust, privacy, and seamless integration in mind.

Apple Ads India is looking for a Senior Tools & Support Engineer to join the Product Health Team in Hyderabad. This team plays a vital role at the intersection of engineering and operations, building tools and workflows that improve production support and platform resilience. You’ll be designing internal AI-driven tools, optimizing workflows, automating root cause analysis, and scaling production support to ensure a smoother experience for advertisers and users alike.

If you love solving operational challenges through automation, reducing manual work, and strengthening system health, this role could be a perfect fit for you.

Responsibilities:

• Architect and develop AI-powered internal tools for observability, debugging, and triage.
• Build proactive diagnostic systems to detect anomalies before they impact customers.
• Collaborate with business operations and engineering teams to ensure adoption of tools.
• Write clean, maintainable code with solid documentation, while mentoring teammates.
• Contribute to long-term tooling strategies and support automation roadmap.
• Investigate customer-reported issues and drive resolution or escalation.
• Lead and manage incident calls to reduce downtime and impact.
• Configure monitoring tools (Splunk, Grafana, Datadog, etc.) for better observability.
• Create SOPs, troubleshooting guides, and knowledge base articles.
• Participate in rotational on-call duties for production issues and service requests.

Key Technical Skills:

Java, Python, Splunk, Datadog, Grafana, AWS, Kubernetes, CI/CD, Containerization, AI/ML-powered tooling, Ad Tech APIs

Requirements:

• 5–8 years of software engineering experience (tooling, support, or observability focus).
• Strong programming skills in Java or Python.
• Experience building diagnostic and support tools.
• Hands-on with logging and monitoring platforms (Splunk, Datadog, etc.).
• Strong communication skills for cross-functional collaboration.
• Bachelor’s degree in Computer Science (or equivalent experience).
• Clear documentation and technical writing ability.

Preferred:

• Background in DevOps, quality engineering, or production operations.
• AI/ML-powered internal workflow experience.
• Familiarity with cloud (AWS), Kubernetes, and CI/CD pipelines.
• Understanding of mobile advertising platforms or developer-facing systems.
• Proven ability to mentor peers and influence technical roadmaps.